Returns are accepted for refund within 14 calendar days from order date. We reserve the right to refuse refund if the items have any signs of wear, alteration, misuse, or damage. Such items will be returned to you and are subject to additional shipping costs.
All items are inspected prior to shipping; however, items received with any damage must be reported within 2 days of receiving merchandise.
All jewelry, sale items, and Crushed Velvet items are FINAL sale.
Returns will be issued as credit to the original form of payment. Boutique credit will be issued if refund to original form of payment is not possible.
Holiday purchases, November 1st-December 25th, will have until January 31st to return/exchange items.
SEND RETURNS TO:
A Velvet Window
3751 Main St Ste 600 #307
The Colony, TX 75056
REFUNDS & PROCESSING TIME:
Returns received meeting all of the above requirements will be eligible for a return with 10 days of receipt and inspection of returned items.